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Information for visitors with impaired mobility

Kunsthistorisches Museum Vienna

  • Barrier – free access at the side entrance of the Museum (Burgring 5)
    KHM visitor service escorts visitors to elevator and inside the Museum
  • 2 elevators available: entrance width 99 cm/38,98 inches, cabin depth 130 cm/51,18 inches, cabin breadth 150 cm/59,06 inches
  • 5 barrier – free restrooms (souterrain, raised ground floor, 1. floor)
  • Wheelchairs are available free of charge. (Please reserve one day in advance)
  • 2 public handicapped parking spaces at the side entrance on Burgring 5 (and 5 public handicapped parking spaces at the Heldenplatz)
  • The Museum offers special guided tours for disabled persons on request
  • Wheelchair users visiting the Museum via Burgring 5 can purchase their ticket at the shop in the Vestibule (entrance hall).

Kunsthistorisches Museum Vienna, Neue Burg

  • Entrance: on the left behind equestrian statue of Prince Eugene of Savoy via ramp, automatic door and elevator (access with Euro-key).
  • If possible please inform the ticket office c. 15 min. before arrival (KHM +43 1 525 24 -7010); a member of the museum staff will accompany you to the lift and into the museum
  • 5 steps to ticket office
  • There is to a lift next to the ticket office (doors 65 cm wide, cabin 120 cm x 140 cm); the Collection of Historical Musical Instruments and the Collection of Arms and Armour can be accessed via this lift, the Ephesus Museum only via the stairs (60 steps long).
  • Bathrooms suitable for visitors with mobility impairments located on the First Floor (level housing Collection of Historical Arms and Armour, and Collection of Historical Musical Instruments)
  • Wheelchairs available free of charge (please reserve a day in advance)
  • 5 public parking spaces reserved for disabled drivers on Heldenplatz

Imperial Treasury Vienna

  • Main entrance without steps, width of door 200cm, double-swinging doors, followed by ramp leading to ticket office
  • Galleries accessible via stairs or elevator
  • Elevator (width of doors 80 cm, cabin 140 x 120cm)
  • Bathrooms suitable for visitors with mobility impairments located near shop/ticket office
  • Wheelchairs available free of charge (please reserve a day in advance)
  • 5 public parking spaces reserved for disabled drivers on Heldenplatz

Imperial Carriage Museum Vienna

  • Main entrance with a low step (c. 3 cm), double-swinging doors (width of each door 68 cm)
  • Entrance to the collection: double-swinging doors, total width 130 cm
  • Ground Floor Galleries totally accessible for visitors with mobility impairments
  • First Floor Galleries accessible via stairs (width 128 cm, 12 steps, landing, then 155 cm, 10 steps, handrail on both sides of staircase at 100 cm)
  • Bathrooms located outside the Collection of Historical Carriages; at present, not suitable for visitors with mobility impairments

Ambras Castle Innsbruck

Upper Palace:

  • only ground Floor accessible for visitors with mobility impairments (via main entrance – inner courtyard, Gothic kitchen, St. Nicolas’ chapel, bathroom of Philippine Welser and anteroom); upper three floors (Portrait Gallery, special exhibition) not accessible for visitors wit mobility impairments
  • Please give advance notice to the ticket office.
  • Wheelchairs not available
  • 2 public parking-spaces reserved for disabled visitors

Lower Palace
(Collection of Arms and Armour, Kunstkammer):

  • Entrance: near shop/ticket office, special chip available there. Members of the museums staff will accompany visitors with mobility impairments to the elevator
  • Bathrooms suitable for visitors with mobility impairments located on the Ground Floor (access with Euro-key)
  • Spanish Hall: accessible via outside elevator

Access to all KHM museums is wheelchair accessible (step-free).

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